Prints Giclee Shop
Return Policy
Returns, Refunds, and Replacements
Prints Giclee Shop is committed to making the best products available and providing excellent customer service. We check all files supplied by our customers and catch 99.9% of editing errors. If we find something questionable with your file, we will contact you before moving forward. Please understand that we provide this service as a courtesy to our customers and free of charge.
We can not be held responsible for any errors in spelling or any other image editing issues that are part of the file provided to us by our customers unless the corrections have been discussed and any applicable editing fees have been applied.
We are also NOT responsible for the following:
- Errors made by the customer while selecting products, cropping files, and order quantities.
- Damages to the product due to negligence, misuse, accidents, and alterations.
- Color matching to your expectations without a proof. We can only warranty our expert color accuracy services when a proof has been created and any corrections made resulting in a final signed proof by the artist.
Custom Orders, Cancellations & Processing Fees
Because every print, frame, and mount we produce is custom-made to order, all orders are considered final once materials have been purchased or production has begun.
If a cancellation or change is requested after payment but before materials are purchased and production has started, we may, at our discretion, approve a cancellation. In that case:
- Credit card / Stripe processing fees are non-refundable.
- Any approved refund may be reduced by up to 8% (typically equal to the card processing fees and administrative costs).
If a cancellation or change is requested after materials have been purchased or production has started, one of the following may apply, at our discretion:
- An order modification fee and/or
- A partial refund reflecting any non-recoverable materials and labor already invested, and
- Non-refundable credit card / Stripe processing fees.
Returning a Product (Defects & Damages)
We rarely ask a customer to return a product when there are defects. We do need to see digital images showing any issues or problems that are present. Once we have reviewed the photos, we will decide how to proceed. Usually, we will redo the order in 99% of the cases.
In case of a defect, we reserve the right, at our discretion and within a reasonable period, to replace or repair the product. In the rare occasion that we are not able to replace or repair the defect, you are entitled to either ask for a refund or to request an appropriate reduction in price.
We want you to be happy with your order, and we will do all we can to make that happen!
Please make sure to carefully inspect your order as soon as you receive it for any damages during shipping. Please notify us immediately if you find any problems. We will need photos of the damage to the print as well as the box. Please keep all packaging materials as FedEx might require the items to be sent to them in the original packaging for inspection.
In case of a defect or damage, you must notify us via email or phone within seven (7) calendar days of receiving your print. If we do not receive a claim within the 7-day time-frame, Prints Giclee Shop will understand that the customer has accepted the order. By accepting the order, the customer acknowledges that Prints Giclee Shop has fully satisfied specifications, terms, and conditions of the order.
Shipping, Return Shipping & Non-Refundable Charges
- Unless there is a defect, the customer is responsible for all return shipping costs.
- Shipping charges are not refundable.
- Credit card / Stripe processing fees are non-refundable. In cases where we approve a cancellation or refund that is not due to a production error or defect, these fees may be deducted from the refund.
